Reply to Zendesk tickets with input and approval from team members
Automatically draft and send replies to Zendesk tickets with input and approval from selected employees.
Customer Support
Route support tickets to different departments
Use the Paths feature to route support tickets to their respective departments, reducing ticket hand-off and response times.
Customer Support
Draft replies to customer emails and tickets
Ask questions about your knowledge base, such as data policies, so you can craft responses to customer support inquiries that are grounded and accurate.
Customer Support
Respond to Zendesk and help tickets automatically
Craft replies to Zendesk tickets that are grounded and accurate, informed by your knowledge base, so you can quickly answer customer support inquiries.
Customer Support
Train and onboard new customer support representatives with an AI copilot
Train an AI assistant on your documentation and tooling so they have a copilot for getting started working with customers.
Customer Support