Zendesk

Zendesk is a leading customer experience platform that helps enterprises deliver fast, personalized, and consistent support across email, chat, voice, and social channels. By integrating with Cassidy AI, teams can automate ticket triage, surface relevant knowledge base articles, and accelerate resolutions while maintaining a human touch. Zendesk’s enterprise-grade analytics, workflow customization, and multi-language capabilities ensure scalability and compliance in even the most complex support environments.