Bug Capture from Calls
Capturing bug reports from customer calls to create formal support tickets.
Ensures issues are tracked, documented, and swiftly addressed, enhancing customer service.
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What does it mean for you?
Enhances customer service by ensuring issues are tracked, documented, and addressed swiftly, improving support accuracy and facilitating effective communication between support and development teams.
How it works?
Captures bug reports discussed in customer interactions and transcribes them into formal support tickets with detailed context and necessary follow-up actions.
Overview
Customer Support
by cassidy
Implement it inside your company
Get help from our team of specialists to quickly integrate this solution into your existing workflow and unlock new growth.
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- Hands-on onboarding and support
- Self-paced training for your team
- Dedicated implementation experts
- Ongoing use case discovery
- ROI tracking & analytics dashboards
- Proven playbooks to get started fast
A dedicated team to drive adoption and results
Our implementation experts work hands-on with your team to make sure you see real value - fast. From setup to optimization, we’re here to help every step of the way.
We enable your teams - no IT required
We train your builders, support their workflows, and make sure they get the most out of Cassidy without ever waiting on engineering.
