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Bug Handling Formatter

The Bug Handling Formatter streamlines understanding and processing of customer issues, reducing time to resolution and enhancing cooperation between support and engineering teams to resolve problems efficiently by formatting bug reports from customer tickets into clear, actionable items with essential details for support teams to address.
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What does it mean for you?

Streamlines understanding and processing of customer issues, reducing time to resolution and enhancing cooperation between support and engineering teams to resolve problems efficiently.

How it works?

Formats bug reports from customer tickets into clear, actionable items with essential details for support teams to address.

Overview
Customer Support
by cassidy

Implement it inside your company

Get help from our team of specialists to quickly integrate this solution into your existing workflow and unlock new growth.
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  • Hands-on onboarding and support
  • Self-paced training for your team
  • Dedicated implementation experts
  • Ongoing use case discovery
  • ROI tracking & analytics dashboards
  • Proven playbooks to get started fast

A dedicated team to drive adoption and results

Our implementation experts work hands-on with your team to make sure you see real value - fast. From setup to optimization, we’re here to help every step of the way.

We enable your teams - no IT required

We train your builders, support their workflows, and make sure they get the most out of Cassidy without ever waiting on engineering.

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