Customer Support Auto-Responder
Delivers fast, consistent, policy-aligned responses that boost customer satisfaction and trust.
It pulls ticket and email details, searches a Knowledge Base, and generates on-brand reply drafts.
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What does it mean for you?
Delivers fast, consistent, policy-aligned responses that boost customer satisfaction and trust while cutting repetitive writing and follow-ups.
How it works?
Pulls ticket and email details with prior conversations, then searches a centralized Knowledge Base of documentation, knowledge articles, FAQs, and past tickets to generate an on-brand reply draft with cited sources and suggested next actions—directly inside the help desk or email client.
Overview
Customer Support
by cassidy
Implement it inside your company
Get help from our team of specialists to quickly integrate this solution into your existing workflow and unlock new growth.
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- Hands-on onboarding and support
- Self-paced training for your team
- Dedicated implementation experts
- Ongoing use case discovery
- ROI tracking & analytics dashboards
- Proven playbooks to get started fast
A dedicated team to drive adoption and results
Our implementation experts work hands-on with your team to make sure you see real value - fast. From setup to optimization, we’re here to help every step of the way.
We enable your teams - no IT required
We train your builders, support their workflows, and make sure they get the most out of Cassidy without ever waiting on engineering.
