Support Ticket Q&A Analysis
Unlock clarity in your support operations with on-demand insights. Understand trends, identify improvement areas, and mitigate risks effortlessly.
Get a demo
What does it mean for you?
Delivers on-demand clarity into what is driving work and where to improve, surfacing trends, deflection opportunities, and risks without manual spreadsheet wrangling or BI queues.
How it works?
Ingests large volumes of support data from exports and system feeds, runs quantitative metrics (volume, trends, SLA risk, deflection rates) and qualitative analysis (themes, root causes, verbatim clustering), and returns concise summaries with charts.
Overview
Customer Support
by cassidy
Implement it inside your company
Get help from our team of specialists to quickly integrate this solution into your existing workflow and unlock new growth.
Get a demo
- Hands-on onboarding and support
- Self-paced training for your team
- Dedicated implementation experts
- Ongoing use case discovery
- ROI tracking & analytics dashboards
- Proven playbooks to get started fast
A dedicated team to drive adoption and results
Our implementation experts work hands-on with your team to make sure you see real value - fast. From setup to optimization, we’re here to help every step of the way.
We enable your teams - no IT required
We train your builders, support their workflows, and make sure they get the most out of Cassidy without ever waiting on engineering.
