Bug Prioritization Engine

What does this mean?

Enhances development focus and facilitates clear communication between support and engineering teams, ensuring that critical issues are addressed efficiently and improving overall product stability and user satisfaction.

How it works?

Analyzes and categorizes bug reports from various sources, prioritizing them based on severity, frequency, and user impact for integration into the development backlog.

Workflow steps

Step 1: Trigger on new bug report

The Workflow activates automatically when a new bug report is submitted—whether from Jira, Zendesk, or another issue tracking system.

Step 2: Analyze and categorize the bug

Cassidy analyzes the bug report details, extracting key information like error type, affected features, and reproduction steps.

Step 3: Assess severity and user impact

The Workflow evaluates the bug's severity by cross-referencing frequency of occurrence, number of users affected, and potential business impact using your Knowledge Base and historical data.

Step 4: Assign priority score

Based on the analysis, Cassidy assigns a priority score and categorization (critical, high, medium, low) to help engineering teams focus on what matters most.

Step 5: Route for human review

The prioritized bug report is sent to a team lead for quick validation before it enters the development backlog.

Step 6: Update backlog and notify teams

Once approved, the Workflow updates the development backlog in Jira with the priority assignment and sends a notification to the relevant engineering and support teams, keeping everyone aligned on critical issues.