User Interview Synthesizer

What does this mean?

Replaces manual note-sifting with instant, cross-interview analysis—speeding synthesis, strengthening evidence for decisions, and turning voice-of-customer signals into clear product, design, and GTM actions.

How it works?

Records and transcribes user interview calls via Meetings, indexes them in a unified Knowledge Base, and lets teams query across many sessions to surface recurring themes, insights, and personas with cited clips and notes.

Workflow steps

Step 1: Record and transcribe the interview

When a user interview call ends, Cassidy Meetings automatically captures the recording and generates a full transcript of the conversation.

Step 2: Index in the Knowledge Base

The transcript, along with any notes or metadata, is added to a unified Knowledge Base collection dedicated to user interviews. This makes every session searchable alongside past conversations.

Step 3: Query across interviews

Team members can ask questions across all indexed sessions using a Cassidy Agent. Whether looking for feedback on a specific feature, common pain points, or persona patterns, the Agent searches the full library of interviews to surface relevant insights.

Step 4: Surface themes with cited evidence

The Agent returns recurring themes, user quotes, and actionable insights—each linked back to the original transcript and timestamp. Product, design, and GTM teams get the evidence they need without manually sifting through hours of recordings.

Step 5: Turn insights into action

With clear, cited findings in hand, teams can confidently prioritize roadmap decisions, refine messaging, or validate design directions—all grounded in real voice-of-customer data.